CUSTOMER SERVICE
There is a space where privacy and luxury converge in an artisanal framework, where serenity comforts the spirit and sustainability leads to respect for the environment. At La Casa de la Playa, the new boutique hotel of Hoteles Xcaret, you will explore a new level of premium services and amenities, daily delights and customized butler attention from start to finish in an exquisite experience.
The excellence of our eco-integrated architecture is perfected in this unique hotel in the Riviera Maya, offering 63 majestic suites and exclusive unforgettable experiences.
At La Casa de la Playa, luxury is expressed not only in the exquisite details of the property, but also in the wide spectrum of unique experiences that will delight you through the All-Fun Inclusive® Curated Experiences concept, which includes special dinners at La Casa de la Playa and other iconic sites in the Parks, private transportation in luxury vans, exclusive tours, workshops and privileged access to special events.
At La Casa de la Playa you will discover a living sculpture, carved under the rigor of sustainability with an eco-integrated chisel that presents an exquisite home, full of life and color, in a space for adults only.
The spacious suites boast interior design elements made by Mexican artisans, a private pool and volcanic stone jacuzzi in the open area, spectacular panoramic views, and an essence that makes nature a home.
Forget stress with 24-hour butler service, get a complimentary food and beverage service three times a day, in case you like to spend all day relaxing on your private terrace.
For a trip focused on relaxation and restoration, the Wellness Suite stands out for its integrated spa elements, including a steam bath in the shower area, easy access to a private massage cabin*, an outdoor deck with a hot tub craved out of volcanic stone, a private pool with hydromassage, handmade hammocks, and lounge chairs. The interior design boasts Huichol art decoration and luxurious amenities.
*Available in 15 suites
Privileged views, spaces decorated by talented Mexican artists and premium services that include a selection of pillows, essences and cutting-edge technology to have everything at your fingertips, will make your stay at La Casa de la Playa the best experience to enjoy with your partner, family or friends.*
*Only for ages 16 and up
The fabulous views of the Caribbean Sea are incorporated into the wellness functions to provide you with an intimate and special environment.
Its privileged height and location on the third floor gives you an exceptional view of the Mexican Caribbean Sea, to enjoy a refreshing afternoon while indulging in a hydromassage on your private terrace.
The Muluk Spa & Wellness® services are added to an experience of restoration and relaxation, enlivened by the swaying waves of the Caribbean, without having to leave your suite. Access directly from your suite to a private massage cabin.
Follow the marked trail to explore the iconic soft-sand beaches of the Riviera Maya and delight in spectacular sunrises and sunsets from a privileged position at the hotel.
With two bedrooms and ample spaces, this suite is ideal to enjoy with family or friends. The main bedroom integrates a sauna in its bathroom, as well as a steam system in the double shower. You will also have direct access to a spacious terrace divided into four sections and equipped with lounge furniture, a deck with a volcanic stone jacuzzi, a private pool with hydromassage, handmade hammocks and lounge chairs.
It presents an exclusive massage cabin for its guests in a section next to the suite, in addition to the amenities that make up the Master Suite Ocean Front, such as the double shower with steam system, two terraces equipped with hammocks, lounge chairs and a lounge area for four people, and two private pools.
The exuberance of the environment, harmonized with large spaces illuminated by natural light, will guarantee you an unequaled rest in the largest suite at La Casa de la Playa, which is attached to another suite to house your family and friends in an unparalleled accommodation.
The standard set by the impressive culinary selection at Hotel Xcaret México and Hotel Xcaret Arte has been rethought to suit La Casa de la Playa’s personality, which has chosen to present four signature restaurants with unique, creative, exquisite and representative concepts of Mexican cuisine.
Breakfast · Lunch · Dinner
Chef Martha Ortiz's signature proposal displays art, science and cuisine with a feminine perspective, enhancing the culture and flavor of Mexico.
Its open kitchen and changing menu make this restaurant a homey kitchen and give diners the opportunity to interact with culinary creators.
Dinner
Brothers Rodrigo, Patricio and Daniel Rivera-Rio present Lumbre, a restaurant that boasts a fine cuts menu with the most representative selection of the northern states of the country such as Sonora, Chihuahua and Nuevo Leon, in a festive atmosphere enlivened by a live DJ in the evening. Opens four days a week.
Dinner
Also by brothers Rodrigo, Patricio and Daniel Rivera-Rio, Centli is based on the Yin-Yang concept, and offers a collection of the best dishes from Yucatan, Chiapas and Tabasco, in a relaxed atmosphere enlivened with ambient music. Opens three days a week.
Breakfast · Lunch · Dinner
With a Peruvian perspective, Chef Virgilio Martinez Veliz addresses the flavors of the Mexican coasts, creating an interesting fusion of Latin American flavors and styles.
An essential part of the quality of service that you will experience at La Casa de la Playa is not only satisfying all your desires, but also providing amazing, curated experiences assisted by our butler team, who will accompany you throughout your entire stay.
A place where you can taste the best of Mexican artisanal chocolate, as well as learn about its origin, varieties and preparation.
Find the right time at the right place to taste poetry, relish stories and learn more about Mexican literature in a boutique library designed for your relaxation and concentration. Pair your readings with a hot mug of coffee to enhance the experience.
Enjoy a personalized transfer service that we have ready for you and live the All-Fun Inclusive® Curated Experiences in all of our Parks.
Share your stay without worries with your pet.* Our pet friendly concept is adapted so that you can enjoy the luxury of hospitality with your best friend.
*Maximum weight allowed for your pet: 11lb
Start your day with a fun game on our paddle court. Stay fit with this outdoor activity while sharing great memories with your family or friends.
Unlike the other Hoteles Xcaret properties, La Casa de la Playa blends part of the Muluk Spa & Wellness® services to the Wellness suites, offering direct access from the suites to eight double cabins with In-Room Spa services.
In addition, you will be able to enjoy mud and salt rooms, a hydrotherapy ritual overlooking the sea, pool, sauna, steam bath and cold room, a relaxation area, an aesthetic that calls for freedom with its wide-open spaces, and an apothecary to prepare the essences that will be used in your rejuvenating treatments.